IT Project Platform Manager

Years of Experience:

• 3+ years of project management experience

About the Role

• Lead and manage the IT project pipeline executed by our 3rd party agency partners.some text
  • Example: Manage integration of payment processors in store checkouts (e.g. paypal or bolt)
  • Example: Oversee Magento updates, including budget approval, timeline tracking, and project execution. Agency partners range from solo developers to small teams.
• Coordinate tasks between multiple teams to ensure timely completion and quality deliverables.some text
  • Example: Work with the e-commerce engineering team to approve, launch, and complete projects.
• Develop and maintain project management dashboards to track progress and performance.some text
  • Example: Utilizing project management dashboards in Clickup.com
• Communicate project updates, progress, and outcomes to stakeholders effectively.
• Oversee e-commerce platform operations, ensuring seamless integration with third-party apps.
• Monitor site uptime and holding 3rd party (engineer agency) to SLA
• Troubleshoot and manage resolve platform-related issues promptly.
• Create, maintain, and optimize resources and SOPs and general documentation (e.g. using coda for all documentation)
• Maintain expert knowledge by staying abreast of industry trends and topics. (e.g. tapping into existing network of Subject Matter Experts)
• Lead project management related to the optimization of existing websites and/or the launching of new websites (e.g. managing external partners)

Requirements

• Proven experience in managing projects in online platform environments, e.g., e-commerce or CRM.
• Experience overseeing third-party integrations, including payment processors and analytics tools.
• Familiarity with e-commerce KPIs and performance metrics.
• Understanding of web analytics tools like Google Analytics and Google Tag Manager.
• Experience in project management, including creating and maintaining project management dashboards.
• Excellent communication skills, with the ability to convey technical information to non-technical teams.
• IT/Engineering degree a plus (not must).

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